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PNE PlayerHD Outages

5 February 2016

As many supporters may be aware, there were issues with acccessing commentary across the PlayerHD network on Tuesday night.

This affected users across the Football League, not just subscribers of PNE PlayerHD. Users already tuned in prior to kick-off, or listening via the app, were not affected, but others were unable to access audio. 

This resulted in understandable frustration for our subscribers, and our service provider Stream have investigated the issue and have since been able to resolve the issue. They have provided the following statement. 

“StreamAMG have spent every moment since the issue arose investigating forensic logging and deep systems investigations to find the root cause of the issue. It would appear that Tuesday night’s problem was caused by a slight vulnerability in the system being exposed as thousands of requests were unexpectedly made to the platform simultaneously. 

“This is an area we have never had an issue with before, hence completing our investigation was a lengthy task. We have now applied caching and memory based buffers to negate the impact of anything similar happening in future. We have seen a 50 x improvement in performance in the vulnerable areas and the investigation has also allowed us to tighten up other parts of the platform, meaning better performance all around. We are confident that this fix will prevent unexpected loads having an impact on the platform in future.”

Should subscribers have any further concerns or questions, please contact Stream's customer service platform via player.support@streamamg.com. 

PNE PlayerHD will be back on Saturday afternoon for live commentary on North End's game against Huddersfield Town at Deepdale, so if you can't make it to the match, join us from 2.30pm. 

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