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Matchday Supporter Liaison Officers Introduced At Deepdale

13 January 2017


Matchday Supporter Liaison Officers Introduced At Deepdale

13 January 2017

PNE have brought in four new matchday supporter liaison officers (MSLOs) to assist supporters attending games at Deepdale.

The four volunteers are season ticket holders and regularly attend away games following the Lilywhites and so they know just how important it is for everyone to enjoy their matchday experience. 

The volunteers will be rotating between all four stands each match and will be on hand to assist supporters with general matchday queries. These include offering directions to turnstiles/seats and entrance points, as well as other stadium facilities and above all, they will offer a friendly and approachable service for anybody who may need a helping hand while at Deepdale. 

The MSLOs will be on hand around the turnstiles from around 1pm for a normal 3pm kick-off, and will welcome supporters as they enter the stadium and will be visible on the concourse pre-match and at half-time. 

The MSLOs will be given all the relevant information before each match to offer the best possible service to all supporters, whether they are regulars or new comers to Deepdale. 

The team will work collectively under the club’s supporter liaison officer Hannah Woodburn, and will collate any feedback, issues or other queries throughout the day and report this the next working day. 

There will be posters up on the concourses with photos of Hannah and the team so supporters know who to look out for and where you can find them on a matchday! 

The four people who are giving their time to help fellow supporters are Leanne Naylor, Janet McDonald, Lynn Noon and Gary Cragg. 

One of the volunteers, Leanne, is hoping the help from the MSLOs can contribute to an even better matchday experience for all supporters. 

Speaking of her new role, Leanne said: “I’m looking forward to taking on this new role at the club, it’s a chance to bring the fans and the club together for a better experience for all of us. 

“It will be good to get the feedback and ideas from supporters and that will help the club listen to the fans and bring everyone closer together as we are a family club. 

“I am looking forward to welcoming visiting fans to Deepdale and providing them with the information they need to enjoy their day as much as they can. 

“I pride myself in taking care of others on matchdays and so this the perfect role for me and I want everyone to enjoy the full Deepdale experience.” 

Make sure you keep an eye out for our MSLOs at Deepdale on Saturday for our game against Brighton and Hove Albion.

We are hoping this small adjustment can contribute to a positive matchday experience for all supporters. 

You can take a look at one of the posters that will be up on the concourses and see our new MSLOs by clicking here.

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