Information For Disabled Supporters
Preston North End Football Club aims to provide an enjoyable and memorable match day experience for all supporters, and we hope the information below is helpful for your trip to Deepdale. We offer a wide range of specialist facilities for all disabled supporters with accessibility and inclusion being at the core of our provisions. Should you have any further questions, please contact Lucy Stephenson, Disability Liaison Officer by calling 0344 856 1966 or send an email to lucy@pne.com.
Tickets
All supporters with a disability must be registered with Preston North End FC by completing a disability registration form.
The registration form consists of two parts; part one is to be completed by the applicant or their representative and part two must be completed by a recognised professional. This person must know the applicant well, but cannot be related to or live at the same address as the applicant.
One of the following documents must also be provided at the time of registration: Disability Living Allowance at the medium to high rate, Personal Independence Payment, Attendance Allowance or Certificate of Vision Impairment.
You will be advised at the time of registration if/when your application will be reviewed. A complimentary carer ticket is also issued if required, in line with our terms and conditions. These can be found by clicking on 'Disabled And Carer Tickets' on our terms and conditions page.
Click here to find matchday ticket prices.
Pre-match day booking is advised but not essential. Please contact the ticket office on 0344 856 1966 for all information regarding ticket bookings for all home and away fixtures.
Facilities
- Elevated seating for wheelchair users in all stands with lift access.
- Pitch level entry in all stands.
- Commentary service for blind and partially sighted supporters. Receivers are to be booked on a first come first served basis on the day of the game from the accessible ticket window at the main ticket office. The receivers are available from 1pm on Saturday fixtures and 6pm on all midweek fixtures. Terms and conditions apply, these will be provided upon collection of the receiver.
- Changing Places facility in the Invincibles Pavilion which includes a changing bench, a hoisting system, accessible toilet and a pull chord for emergencies. The facility also offers additional space for extra assistance where required. The Changing Places facility is unique across all North West football grounds.
- Accessible toilets and catering facilities in all stands.
- Dropped ticket windows for ticket purchases and collections at the main ticket office.
- Seating areas are also available for guide dogs and their owners at pitch level around the ground. Please contact the ticket office to discuss the best possible seating arrangements.
Stadium Plan
Parking
Deepdale currently has 48 accessible disabled parking bays for home supporters. These can be booked on a seasonal or match by match basis, and are sold subject to availability.
Match by match bookings must be purchased in advance of the fixture, no later than 5pm the day before a Saturday 3pm kick-off, and no later than 12 noon for a 7.45pm kick-off for a midweek fixture.
Supporters can also utilise the disabled drop off points outside the Sir Tom Finney stand and Minerva Health Centre as and when required.
Hidden Disabilities Sunflower
As part of the club's ongoing commitment to deliver an inclusive environment for all at Deepdale, supporters can chose to wear a Sunflower lanyard to share that they have a disability or condition which may not be immediately apparent.
There is no requirement for supporters to disclose their disability should they wish to wear the lanyard. Likewise, there is no qualifying list of disabilities. It is simply a choice for supporters who feel they wish to indicate to staff or fellow fans that they need additional support, help, or simply a little more time.
The free-of-charge lanyards can be collected from the ticket office, and if supporters can’t make it down to Deepdale you can call 0344 856 1966 or email ticketoffice@pne.com.
You can find out more by clicking here or head to the Hidden Disabilities sunflower website.
Travel
By train: Preston railway station is located in the City Centre and is situated approximately two miles away from Deepdale.
By bus: Both the number 19 and 19A heading to Royal Preston Hospital stop outside Deepdale. This is an approximate 10 minute bus ride from Preston Bus Station. Please check www.prestonbus.co.uk for service times.
By car: From M6 J31, follow A59 (s/p Preston A59). After 1.0 mile, take the second exit off the mini roundabout adjacent to the Hesketh Arms (s/p Ring Road, Blackpool A583, Football Ground) onto Blackpool Road A5085. Carry straight on for 1.2 miles through four sets of traffic lights, then take a left before the lights (s/p Town Centre, Football Ground) into Parkside.
By taxi: Taxis are available from Preston train station or any of the following local firms: Millers Taxis (01772 884000), AAA Taxis (01772 555999), New City Taxis (01772 824000), Eagle Taxis (01772 200300)
Visiting Supporters
Visiting supporters requiring accessible seating are advised that an allocation of wheelchair and carer tickets will be sent to the visiting club for advance sales via their own ticket office.
Along with the ticket allocation, a detailed document will be sent which includes information on: wheelchair and ambulant disabled provision, accessible parking and any other additional information. Alternatively please contact our disability liaison officer, Lucy Stephenson on 0344 856 1966 or via email lucy@pne.com for more information.
Ambulant disabled supporters who have difficulty walking or climbing stairs are advised to sit in the front two rows of the allocated blocks. Front row seating can be accessed via NX07 in the Bill Shankly Kop, which is the accessible pitch level entrance for visiting supporters.
For blind and partially sighted supporters, there are two wireless network receivers which can be booked out in advance of the fixture via the disability liaison officer. These must be booked no later than 5pm on the day before a Saturday fixture and 12 noon on the day of a midweek fixture. Terms and conditions apply.
There are two disabled parking bays for visiting supporters. These are located on the Bill Shankly Kop car park and can be booked via the ticket office and must be purchased in advance of the game no later than 5pm on the day before a Saturday 3pm kick-off and no later than 12 noon for a 7.45pm kick-off for a midweek fixture. These are available on a first come, first served basis.
We also have a front facing, dropped ticket window at the away ticket office for all ticket purchases and collections.
In most cases supporters travelling on official club travel will be dropped off directly outside the Bill Shankly Kop and coaches will be parked on Bill Shankly Crescent for the duration of the game.
If you require any further information please contact Lucy Stephenson – disability liaison officer on 0344 856 1966 or via email at lucy@pne.com.
